Walk the Walk: Driving Profitable Business Transformation Through a Human-Centered Approach
Transformation is a road frequently desired but less traveled. Here to speak about on-boarding transformation journey is the Senior Vice President of Customer Operations for a top Fortune 50 company, Devetta James. During this immersive discussion, event attendees will learn how the application of human-centered design resulted in millions of new top-line revenue and breakthrough experience delivery for customers and associates, alike.
Over the course of only a few quarters, Mrs. James and her organization led a foundational shift within AmerisourceBergen facilitating significant reduction in the company’s time to onboard new customers of their logistics network resulting in faster recognition of revenue, improved employee experiences, and increased member retention.
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