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MESSAGE Session #4

Part of Introduced by Technical.ly

Walk the Walk: Driving Profitable Business Transformation Using a Human-Centered Approach

Transformation is a road frequently desired but less traveled.

Meet one leading executive – from a Fortune 50 company – who helped her organization to make that journey successfully.

Over the course of only a few quarters, AmerisourceBergen’s Senior Vice President of Customer Operations Devetta James led a foundational shift to transform the customer onboarding process.

During this immersive discussion, event attendees will learn how the application of human-centered design not only resulted in a breakthrough experience for customers and associates but also improved financial performance through faster revenue recognition and increased member retention.

Fireside Chat

  • Devetta James, SVP of Customer Operations, Amerisourcebergen
  • Kip Wetzel, Principal, Navigate

This session is brought to you by:



  • Kip Wetzel

    Kip Wetzel

    Kip Wetzel is a Principal at Navigate. As the leader of Navigate’s Digital and Strategic Design

  • Devetta James

    Devetta James

    With over 20 years of experience in healthcare operations, Devetta James offers a unique blend of